Frequently Asked Questions
1. What is the return policy?
2. Why does Beverlymadison.com not charge sales tax except for California?
3. I need my order right away and don't want to wait the normal 5-7 days for ground shipping. Can I pay extra for expedited shipping?
4. I am in the military and stationed overseas. Are you able to ship to APO and FPO addresses?
A.) 7 DAYS within delivery of package receives a full refund or exchange, returned in new condition with the original packing material.
B.) 14 DAYS within delivery of package receives store credit or exchange.
When returning please be sure to use a shipping method with a tracking number in case we need to confirm your return shipment has been received at our warehouse. Please note, any shipping charges are non-refundable. If you have any questions please contact us at firstname.lastname@example.org.
2. Beverlymadison.com is a California based company and by California law we are required to collect sales tax from California residents. While most states have differing laws on the manner in which e-commerce sales are collected in their state, Beverlymadison.com is only required to collect sales tax from California residents. Please check online for applicable laws in your state of residence.
3. Beverlymadison.com is happy to offer FedEx 2nd Day and FedEx Overnight expedited services. Listed below are the cutoff times each day for the order to ship the same day. Any expedited orders placed after 3 PM EST (noon PST) on Friday will not ship until the following Monday. Please note that your order must also be confirmed, meaning that if there is any issue with your credit card it must be resolved by the time listed below:
- FedEx 2nd Day - 3PM EST (noon PST) Monday through Friday. FedEx 2nd Day Service costs $24.95 for shipments to the contiguous 48 states, $32.95 for shipments to Alaska and Hawaii
- FedEx Overnight - 3PM EST (noon PST) Monday through Friday. FedEx Overnight Service costs $36.95 for shipments to the contiguous 48 states, $48.95 for shipments to Alaska and Hawaii
Please be advised that Beverlymadison.com cannot be responsible for any ""acts of God"" or inclement weather that cause FedEx an unexpected delay in delivery. Also please allow extra transit day(s) for delivery outside of major cities.
4. We are able to ship to APO and FPO addresses using the United States Parcel Services, a $14.95 fee does apply. Sorry expedited shipping is not available.
Prices and policies subject to change without notice. We reserve the right to refuse service.